1. ONE STOP SERVICE

Japan Silk Road Co. Ltd. has significant experience in rendering medical coordinating services to foreign patients and over the years has built a solid partnership with local hospitals. Today it offers a wide range of medical coordinator services for foreigners, who wish to receive medical treatment in Japan.

1. We help you in choosing hospital, which corresponds to your needs and diagnosis

We screen all your medical information. Based on your diagnosis, your needs and requests we introduce to you three hospitals in Japan to treat your disease. After you make your decision and choose the hospital, we start working with the hospital on your behalf. We make an appointment with the doctor, make requests, and clarify things for you. If you cannot visit Japan to get medical examination or treatment, due to various reasons, we can provide from Japanese doctors a second opinion, which is based on the patient’s medical data. In case you would like to use this service you should provide us with all your medical and personal information. After receiving all necessary information, we make an appointment with the Japanese doctor and get second opinion regarding your disease, which we send to you by post.

Examples of our services

  • Translation of patient’s medical information and consulting with the hospital the most suitable treatment method;
  • Obtaining from the clinic of all necessary information regarding medical treatment policy, medical cost, dates and times of consultation and medical treatment and sending to patients;
  • Recommending three best hospitals. Making reservations at the hospital selected by the patient;
  • Obtaining second opinions from Japanese doctors on behalf of patients;
  • Notify the patient of the results.

2. Support from coming to Japan until returning home

After you make your decision to visit Japan, we support you in various issues starting from your arrival until your departure:

  • We help you find cheap and convenient airline ticket, based on your medical examination and treatment plan;
  • We assist you in finding hotels close to the hospital to make your daily visits comfortable;
  • We rent you free Wi-Fi to keep in touch with your family and managing your ongoing business. While staying in Japan, you can continue your work and business from distance;
  • We provide a free tour guide for one day for your sightseeing and shopping needs.

3. Support for obtaining medical visa

Medical visa is a type of visa, issued by overseas diplomatic missions to foreign patients and other accompanying persons, who visit Japan with the purpose of receiving medical treatment in Japan. To obtain a medical visa, you need a certificate from a medical institution about the planned medical services and references from a guarantee institutions in Japan. Our company is registered at the Ministry of Foreign Affairs and Ministry of Economy, Trade and Industry as “Guarantee Institution”. Detailed information about guarantee institutions in Japan you can find from the homepage of the Ministry of Foreign Affairs. For overseas patients wishing to receive medical treatment in Japan we provide reference letter as guarantee institution to obtain medical visa.

*Detailed information regarding medical visa you can find from the following homepage of the Ministry of Foreign Affairs of Japan.

Content of service – process until obtaining a medical visa

  1. We screen our patients information, including accompanying family members information;
  2. The hospital in Japan decides to accept the patient for medical treatment or not;
  3. After confirming the schedule for medical examination and treatment, we send necessary documents such as the certificate of planned medical services (medical treatment program) and our reference letter;
  4. You submit to the Japanese Embassy in your country all required documents for medical visa and obtain medical visa. Detailed information on application and required documents for medical visa to Japan you can find at the homepage of the Ministry of Foreign Affairs of Japan.

“NOTES”

  • Acting as a guarantee institution does not mean guaranteeing to overseas patients obtaining medical visa to Japan. Japanese Embassies and Consulates may reject your application based on various reasons. We cannot pay you back consultation and coordination fees received from you in advance even in such case of rejection of your application for medical visa to Japan;
  • There could also be situations when we cannot provide guaranteeing institution’s reference letter based on screening of your personal and medical information;
  • There may be cases when we need to ask you to pay separate fee for screening of your documents before issuing guaranteeing institution’s reference letter. In addition, depending on the case, to guarantee fulfillment of your obligations, related with your stay and medical treatment in Japan, we may ask you to make a deposit of a certain amount of money to our bank account.

4. 365 days 24 hour a day free consultation service on the phone

If you encounter any difficulty or problem during your stay in Japan you can get free advice and consultation on the phone any time of the day (365 days 24 hours a day service) in various languages such as English, Chinese, Russian, Uighur, Turkish, and Uzbek.

*Note: This service is available during 9:00 a.m. – 7:00 p.m. for all enquiries, including consultation on daily life issues such as shopping, sightseeing and other. In cases of emergencies, crisis and other difficult situations you can use our free counselling service between 7:00 p.m.-9:00 a.m.

5. Multilingual interpretation – translation

Translation – We translate to and from Japanese, Chinese, Russian, Uyghur, Turkish, and Uzbek. For the full information regarding languages, translation services and their fees please contact us. Due to overload in work and busy schedule we may use special translation agencies’ services. In such cases, including cases when the volume of translation work is big enough, we may charge special fees by informing you about it in advance.

6. Payment representation services

Majority of medical institutions in Japan do not accept the transfer of advance payment from overseas. If the cash brought to Japan exceeds one million Japanese yen it is necessary to file a declaration when crossing the border. There is also a risk of theft or loss of money due to unforeseen circumstances. Due to such reasons you may consider transferring your money into our company’s bank account as a deposit for your future payments in Japan. We can pay your bills on your behalf from this deposit. It is very convenient and you do not need to carry a lot of money with you. Your stay and medical treatment will be smooth and convenient if you come to Japan transferring the above expenses to our specified account together with payment of our medical coordinator fee. The remainder of your deposit will be returned at the end of the treatment. If the deposit is not enough to cover your expenses in Japan you will need to pay the rest.

7. Second opinion (why don’t you try to get Japanese doctor’s opinion?)

If you send us your medical information, we can coordinate getting second opinion from doctors of Japanese medical institutions (second opinion) and you do not need to come to Japan. This may be one of the rational ways in making decision whether to visit Japan for medical treatment. Please contact us if you would like to get more detailed information regarding this service, its procedure and fees.

8. Free mobile Wi-Fi service

Internet has become an indispensable tool in our life. Even if you are far distant from your home, let’s say in Japan, you still can keep in touch with your family, friends and colleagues if you have connection to the Internet. You can even run and manage your business from distance being in Japan through Internet. Mobile Wi-Fi equipment can provide uninterrupted access to the Internet. Having this in mind we provide to our customers free pocket Wi-Fi for the rent for two weeks. You will have an uninterrupted connection to your family, friends, colleagues, and to the world, while staying in Japan.

9. Our service for Muslim guests – “HALAL FOOD SERVICE”

We often hear from our guests from Muslim countries questions such as “Since Japan is not a Muslim country how about the “Halal” food in Japan? Do you have “Halal” restaurants? I cannot drink alcohol or eat any food containing alcohol. Do you think we can find “Halal” food in Japanese hospitals?

Please rest assured! One of the strengths of our company is well understanding of the practice and rules of the Islam, and ability to make feel Muslim guests’ comfortable and safe in a non-Muslim environment. We have been accepting patients from many Muslim countries for the last several years. Our multilingual staff from Muslim countries will make your stay in Japan safe and without any trouble in terms of food and religious practices. If you are together with our Muslim staff you may be confident and totally rely on them.

10. We help you in finding an optimal accommodation

One of the significant expenses during your stay in Japan is an accommodation expenses. For example, if you visit Japan together with your family your hotel expenses may become too high, and your journey may not be as enjoyable as you expect. Another significant spending in Japan may be expenses for food. If you can manage your expenses carefully and wisely you can save considerably on accommodation and food. The amount you save you can use for traveling, sightseeing and shopping across Japan. We advise you to rent an apartment for your stay in Japan if you plan to stay with three or more family members for more than a week since it can be cheaper than hotel, more comfortable, and most importantly you can cook your own food. If you would like to consider renting an apartment during your stay in Japan please consult with our staff.

Services included in One Stop Service package:

  • Help to choose the right clinic or medical institution;
  • Support in obtaining medical visa;
  • Pick up at the airport, transportation to the accommodation;
  • Pocket Wi-Fi free rental service;
  • Three days medical interpretation at the hospital;
  • Free tour guide for one day for your sightseeing and shopping needs;
  • 24 hour/365 day Call Center Service (Multilingual);
  • Transportation to the airport;
  • Payment representation services.

* Please contact us for detailed services such as second opinion (by Japanese doctor) and complete medical examination service “NINGENDOK”.

Notes:

* Applicable only for the first visit to Japan. We will separately charge you for visiting Japan more than once with multi visa. Moreover, depending on the medical institution and treatment methods, we may recalculate our fees according to individual case. Please contact us for more details.

Notes:

  • Service fee varies depending on treatment contents and period;
  • There are cases when we ask you to transfer guarantee deposit to support you in obtaining medical visa.

Individual services

You can also combine the necessary services from 1 to 9. Please let us know as we will quote on request and estimate.

You can select our services from 1 to 9, based on your needs. After receiving your request regarding our services you are interested in, we will calculate our fees and notify you about it. For more information please contact us.

(Payment method and disclaimer)

▲ All our package and individual services are rendered after advance payments. Although inquiries are free, there may be cases where you will be charged a preliminary survey fee for judging acceptability;

▲ Our services provide interpreter dispatch, support for obtaining medical visa, medical information translation and many other medical coordinator services. Thus, it does not mean guaranteeing healing or guaranteeing the introduction of medical institutions that can provide full recovery or treatment. In addition, we will not take the responsibility for medical errors of medical institutions or for damages arising from any accidents, including but not limited to road-traffic accidents during your visit to Japan. We strongly recommend you to obtain medical travel insurance before traveling to Japan. Please note that we do not have any intention to encourage or force foreign patients to come to Japan for medical treatment and use our services. It is you who decide to visit Japan or not. Therefore, please make your decision very carefully regarding choosing medical institution and our services;

▲ This service is based on the assumption that the information provided by patients and medical institutions is accurate. Therefore, if the information provided is inaccurate, there may be cases where the treatment policy may not be decided, or there would be no choice but to treat or respond differently from the original assumption;

▲ After visiting Japan, if new diseases or symptoms are found by treatment or examination, additional costs may be incurred. Also, if you are unable to pay additional fees, we may not be able to continue our services;

▲ In case of natural disasters, wars or other force-majeure circumstances, which are outside of our will we cannot accept liability for delays or cancellations in our services;

▲ Please understand beforehand that it may take a certain amount of time until provision of the services depending on the rules, regulations, procedures or other conditions of the providers of medical, transportation and accommodation services;

2. SERVICE PROCESS

① The patient submits personal and medical information

→ Please send your detailed medical information (reference letter from local hospital, diagnosis, symptoms, and CD, MRI, etc.) from the inquiries form in our homepage.

② As the first step of our One Stop Service our patients should pay to our bank account the first installment of medical coordinator and consulting fee – 100.000 (one hundred thousand) Japanese Yen. It covers services such as preliminary screening, finding hospitals, recommending three most suitable hospitals, making an appointment with the doctor, getting from the hospital medical treatment plan and so on.

→ We explain in a simple way important matters such as medical treatment in Japan, hospitals and their services, rough estimate of medical expenses in Japan, the process from arrival to Japan and departure to your country.

③ We search for you suitable hospitals and notify you about the results

→ We find the most suitable hospital for you and let you know about the treatment method, approximate time and the cost of treatment.

④  If you agree with an offer, we sign the contract. You pay the second installment of the medical coordinator fee in the amount of 500.000 (five hundred thousand) Japanese Yen to the account of our company

→ In some cases you may need to pay the medical services fee in advance

⑤ Support for medical visa

→ We provide you with the following two necessary documents for obtaining a medical visa: 1) Plan for medical examination and treatment, issued by medical institution; 2) Reference letter issued by Guaranteeing Institution. There are cases when we ask our patients in advance deposit to guarantee fulfillment of their obligations during their stay in Japan depending on the country of the their residence.

⑥ Reserve the hospital selected by the patient and make an initial appointment

→ We propose three most suitable hospitals for treatment of your disease. You choose one of them and we reserve the hospital and make an initial appointment.

⑦ You and your accompanying family members arrive to Japan. We meet you at the airport and take to the hotel

⑧ We discuss all the procedures with the patient prior to the medical examination / treatment

→ We introduce you with the rules and regulations of the hospital, the process of the medical examination and treatment. In addition, we introduce you with the Japanese culture, traditions and manners to make your stay in Japan smooth and enjoyable.

⑨ We take you to the designated hospital, provide translation services. Medical examination and treatment starts.

⑩ If you want we will guide you to popular shopping centers and travel destinations in Japan?

→ If you want to go to famous shopping malls, traveling destinations in your free time, our company will provide you with one day free guide. The fee is paid by our company

⑪ 24 hours a day 365 days free counselling service on the phone.
This service is available 24 hours a day for any emergencies, crisis and other difficult situations. For all other inquiries, not requiring urgency such as daily life: shopping, sightseeing and etc. you can free counselling on the phone between 9:00 a.m. – 7:00 p.m.

⑫ When returning to your home country, we will help you find the most suitable airline ticket and provide transportation to the airport

⑬ After returning to your home country, we help you connect with your doctor/hospital on important matter. We help you get healthcare products from Japan such as supplements.

→ If it takes long to satisfy the request and requires complicated procedure, we may ask you to pay a separate service fee

* We tried to describe the whole process here in a simple and clear way. If you would like to know more about details of every step, please contact us.

3. SUPPORT FOR OBTAINING MEDICAL VISA

Medical visa to Japan is a special type of visa, issued by overseas diplomatic missions of Japan to foreign patients and other accompanying persons who visit Japan for the purpose of receiving medical treatment in Japan. To obtain a medical visa, you need to submit to the embassy your application and other required documents, including a certificate of planned medical examination and treatment, issued by medical institution in Japan, and a reference letter, issued by a guarantee institutions in Japan.

Our company is registered by the Ministry of Foreign Affairs and Ministry of Economy, Trade and Industry of Japan as “guarantee institution”. You can check the list of registered guarantors (medical coordinators) on the homepage of the Ministry of Foreign Affairs of Japan. For overseas patients who wish to receive medical treatment in Japan, we support them in obtaining medical visa by providing the following two documents: 1) Certificate of planned medical examination and treatment, issued by medical institution in Japan, and 2) Reference letter, issued by Japan Silk Road Co. Ltd as a guaranteeing institution.

* For details of medical visa to Japan please check the homepage of the Ministry of Foreign Affairs of Japan.

【Content of service – process until obtaining medical visa

  1. Based on personal and medical information of our patients, including information of accompanying family members, we decide whether to support for medical visa or not;
  2. Japanese medical institutions decide whether to accept our foreign patients for medical treatment or not;
  3. After confirming the dates and time of medical examination and treatment we send you 1) Certificate of planned medical examination and treatment, issued by medical institution in Japan, and 2) Reference letter, issued by Japan Silk Road Co. Ltd., as a guaranteeing institution;
  4. You submit to the Japanese Embassy in your country all required documents to obtain medical visa, including documents we send you and the documents you need to prepare, and obtain a medical visa. Detailed information on application and required documents for medical visa to Japan you can find at the homepage of the Ministry of Foreign Affairs of Japan.

Note:

  • Acting as a “Guaranteeing institution” does not mean in any sense that we guarantee you in obtaining medical visa to Japan. Even if your application for a medical visa is rejected by the Japanese Embassy, the consultation and coordination fees, paid to us, will not be returned;
  • There could also be situations when we cannot provide guaranteeing institution’s reference letter based on screening of your personal and medical information;
  • There may be cases when we need to ask you to pay separate fee for screening of your documents before issuing guaranteeing institution’s reference letter. In addition, depending on the case, to guarantee fulfillment of your obligations, related with your stay and medical treatment in Japan, we may ask you to make a deposit of a certain amount of money to our bank account.